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Collaboration technologies are enabling us to live and work remotely.
Earning your CCNP Collaboration certification proves you have what it takes to build the solutions empowering our hybrid world.
To earn your certification, you’ll take a core exam and one concentration exam of your choice.
Core Exam
Implementing and Operating Cisco Collaboration Core Technologies.
Concentration Exam
Implementing Cisco Collaboration Applications.
Concentration Exam
Implementing Cisco Advanced Call Control and Mobility Services.
Concentration Exam
Implementing Cisco Collaboration Cloud and Edge Solutions.
Concentration Exam
Automating Cisco Collaboration Solutions.
The Implementing and Operating Cisco Collaboration Core Technologies learning path teaches essential skills to implement and manage Cisco collaboration solutions.
You’ll gain the knowledge and skills to configure users and endpoints, call controls, media resources, and identify and resolve quality issues for seamless communication and collaboration.
Module 1: Users and Endpoints
• Cisco Collaboration Solutions Architecture
• Call Signaling over IP Networks
• Cisco Unified CM LDAP
• Cisco Unified CM Provisioning Features.
Module 2: Call Admission Control
• Exploring Codecs
• Dial Plans and Endpoint Addressing
• Cloud Calling Hybrid Local Gateway
• Calling Privileges in Cisco Unified CM
• Toll Fraud Prevention
• Globalized Call Routing.
Module 3: Media Resources and Integrations
• Media Resources in Cisco Unified CM
• Webex Calling Dial Plan Features
• Webex App
• Cisco Unity Connection Integration
• Cisco Unity Connection Call Handlers
• Collaboration Edge Architecture.
Module 4: Quality of Service
• Quality Issues in Converged Networks
• QoS and QoS Models
• Classification and Marking
• Classification and Marking on Cisco Catalyst Switches.
By the end of this course, you should be able to:
Professional-level certifications expand on the foundations of associate-level certifications. They cover more advanced topics and allow candidates to hone in on a specific focus area of their choice. Many professional-level certification candidates are looking to prove they’re the best of the best in a specialised field.
Whilst there are no formal prerequisites, learners often have three to five years of experience implementing collaboration solutions.
The Implementing Cisco Collaboration Applications learning path teaches you the skills to effectively utilise and troubleshoot collaboration applications using Cisco Unity Connection, Cisco Unified IM, Presence, Cloud Messaging, and Jabber.
You’ll also learn to streamline communications by leveraging Cisco Unified Attendant Console and call Recording and monitoring solutions.
Module 1: Cisco Unity Connection
• Cisco Unity Connection Integration
• Cisco Unity Connection Call Handlers
• Cisco Unity Connection Troubleshooting
• SSO for Cisco Unified Communications Applications.
Module 2: IM and Presence and Jabber
• Cisco IM and Presence and Cloud Messaging
• Cisco IM and Presence and Jabber Customization
• Cisco IM and Presence and Cisco Jabber Compliance and Message Archiving
• Webex App Troubleshooting.
Module 3: Other Cisco Applications
• Cisco Unified Attendant Console
• Call Recording and Monitoring.
By the end of this course, you should be able to:
Professional-level certifications expand on the foundations of associate-level certifications. They cover more advanced topics and allow candidates to hone in on a specific focus area of their choice. Many professional-level certification candidates are looking to prove they’re the best of the best in a specialised field.
Whilst there are no formal prerequisites, learners often have three to five years of experience implementing collaboration solutions.
The Implementing Cisco Advanced Call Control and Mobility Services learning path covers advanced call control and mobility services.
You will learn how to use Cisco® Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution. These features include Globalised Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, Session Initiation Protocol (SIP) Uniform Resource Identifier (URI) call routing, Call Admission Control, Cisco Unified Communications Manager Express and Survivable Remote Site Telephony (SRST) gateway technologies, Cisco Unified Border Element Call deployments, signaling and media protocols, and features such as call coverage and time of day routing.
This learning path prepares you for the 300-815 CLACCM exam. If passed, you earn the Cisco Collaboration Specialist – Collaboration Call Control and Mobility Implementation certification, and you satisfy the concentration exam requirement for the Cisco Certified Network Professional (CCNP) Collaboration certification.
Module 1: Cisco Unified Communications Manager Extended Services
• Signalling and Media Protocols
• Cisco Unified Communications Manager Supplemental Services
• Call Coverage in Cisco Unified Communications Manager.
Module 2: Mobility and Cisco Unified Communications Manager Express
• Cisco Unified Communications Manager Extension Mobility
• Cisco Unified Communications Manager Unified Mobility
• Cisco Unified Communications Manager Express.
Module 3: Advanced Call Routing
• Globalised Call Routing
• Advanced Remote Site Survivability
• Call Admission Control in Cisco Unified Communications Manager
• URI Calling in Cisco Unified Communications Manager.
Module 4: Multisite Call Routing
• Multisite Cisco Unified Communications Manager Deployments
• Global Dial Plan Replication
• Cisco Unified Border Element.
By the end of this course, you should be able to:
Professional-level certifications expand on the foundations of associate-level certifications. They cover more advanced topics and allow candidates to hone in on a specific focus area of their choice. Many professional-level certification candidates are looking to prove they’re the best of the best in a specialised field.
Whilst there are no formal prerequisites, learners often have three to five years of experience implementing collaboration solutions.
The Implementing Cisco Collaboration Cloud and Edge Solutions learning path teaches you the skills to configure and secure Cisco’s collaboration cloud and edge solutions.
You’ll learn how to work with the Expressway Series, Unified Communications Manager, B2B solutions, Mobile and Remote Access, and to manage WebEx technologies.
Module 1: Basic Cisco Expressway Functionality
• Cisco Expressway Series
• Cisco Expressway Additional Features
• Cisco Unified Communications Manager and Cisco Expressway Series.
Module 2: Cisco Expressway Traversal Capabilities
• Cisco Collaboration Solutions for B2B
• B2B Communications Security
• Mobile and Remote Access Configuration
• Mobile and Remote Access Integration and Security.
Module 3: Cisco Webex and Hybrid Integrations
• Webex Control Hub and User Import
• Cisco Webex Hybrid Services.
By the end of this course, you should be able to:
Professional-level certifications expand on the foundations of associate-level certifications. They cover more advanced topics and allow candidates to hone in on a specific focus area of their choice. Many professional-level certification candidates are looking to prove they’re the best of the best in a specialised field.
Whilst there are no formal prerequisites, learners often have three to five years of experience implementing collaboration solutions.
Automating and Programming Cisco Collaboration Solutions v1.2 (CLAUTO 300-835) is a 90-minute exam associated with the CCNP Collaboration Certification and DevNet Professional Certification.
This exam certifies a candidate’s knowledge of implementing applications that automate and extend Cisco Collaboration platforms, including programming concepts, APIs and automation protocols, and Python programming.
The course, Implementing Cisco Collaboration Automation Solutions, helps candidates to prepare for this exam.
Module 1: Network Programmability Foundation
Module 2: Unified Communication
Module 3: Cloud Collaboration
Module 4: Collaboration Endpoints
Module 5: Meetings.
By the end of this course, you should be able to:
Professional-level certifications expand on the foundations of associate-level certifications. They cover more advanced topics and allow candidates to hone in on a specific focus area of their choice. Many professional-level certification candidates are looking to prove they’re the best of the best in a specialised field.
Whilst there are no formal prerequisites, learners often have three to five years of experience implementing collaboration solutions.