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Kickstart your IT career with CCST certifications – the perfect stepping stones to pave your way to your next career move.
IT Support
Learn how to:
Networking
Learn how to:
Cybersecurity
Learn how to:
The Cisco Certified Support Technician IT Support (100-140) exam tests an entry-level candidate’s foundational knowledge and skills related to IT support tasks, including queue and time management, documentation, troubleshooting, assisting end users, managing computer components, and identifying security threats.
Module 1: Support Tasks and Responsibilities
• Define Key Help Desk Concepts
• Prepare Documentation to Summarise a Customer Interaction
• Describe the Problem Solving Process.
Module 2: Hardware Issues
• Demonstrate how to follow basic safety procedures
• Assist end users in using tools to locate information about their device
• Assist end users in locating, identifying, and understanding the characteristics of various ports and cables
• Identify, install and upgrade various components in a desktop computer
• Investigate commonly encountered hardware issues.
Module 3: Connectivity and Resource Access Issues
• Assist users with establishing access to network-based resources
• Troubleshoot commonly encountered connectivity issues with peripherals
• Examine basic end-device connectivity to the network.
Module 4: Operating System and Application Issues
• Assist users in resolving Windows operating system issues
• Assist users in resolving MacOS operating system issues
• Assist users in resolving mobile device issues
• Describe virtualisation and cloud terminology
• Assist users in resolving common application issues.
Module 5: Common Threats and Preventions
• Describe security threats to the end user, perform basic investigation, and escalate to the appropriate team
• Recognise how to avoid becoming a victim of social engineering attacks
• Recognise how company policies and confidentiality guidelines protect user data.
Module 6: Job Tools
• Use remote access software to connect to end user devices and perform remote support tasks
• Use appropriate troubleshooting tools to research an issue and update internal documentation with findings.
There are no formal prerequisites to earn these certifications, but you should have an understanding of the exam topics before taking any of the exams. Basic understanding of networking security concepts.
The Cisco Certified Support Technician Networking (100-150) exam validates an individual’s skills and knowledge of entry-level networking concepts and topics.
The certification demonstrates foundational knowledge and skills needed to show how networks operate, including the devices, media, and protocols that enable network communications.
The Cisco Certified Support Technician Networking (100-150) exam is also a first step toward CCNA certification.
Module 1: Standards and Concepts
• Identify the fundamental conceptual building blocks of networks
• Differentiate between bandwidth and throughput
• Differentiate between LAN, WAN, MAN, CAN, PAN, and WLAN
• Compare and contrast cloud and on-premises applications and services
• Describe common network applications and protocols.
Module 2: Addressing and Subnet Formats
• Compare and contrast private addresses and public addresses
• Identify IPv4 addresses and subnet formats
• Identify IPv6 addresses and prefix formats.
Module 3: Endpoints and Media Types
• Identify cables and connectors commonly used in local area networks
• Differentiate between Wi-Fi, cellular, and wired network technologies
• Describe endpoint devices
• Demonstrate how to set up and check network connectivity on Windows, Linux, Mac OS, Android, and Apple iOS.
Module 4: Infrastructure
• Identify the status lights on a Cisco device when given instruction by an engineer
• Use a network diagram provided by an engineer to attach the appropriate cables
• Identify the various ports on network devices
• Explain basic routing concepts
• Explain basic switching concepts.
Module 5: Diagnosing Problems
• Demonstrate effective troubleshooting methodologies and help desk best practices, including ticketing, documentation, and information gathering
• Perform a packet capture with Wireshark and save it to a file
• Run basic diagnostic commands and interpret the results
• Differentiate between different ways to access and collect data about network devices
• Run basic show commands on a Cisco network device.
Module 6: Security
• Describe how firewalls operate to filter traffic
• Describe foundational security concepts
• Configure basic wireless security on a home router (WPAx).
The following learning materials are recommended for you to take prior to the Cisco Certified Support Technician (CCST) Networking certification exam:
The Network Technician Career Path prepares you for the Cisco Certified Support Technician (CCST) Network certification and entry-level roles such as network support technician, entry-level help desk technician, or IT support specialist. Learn how networks operate, including the devices, media, and protocols that enable network communication. Develop key skills so you can perform basic troubleshooting, using effective methodologies and help desk best practices.
The Cisco Certified Support Technician Cybersecurity (100-160) exam validates a candidate’s skills and knowledge of entry-level cybersecurity concepts and topics, including security principles, network security and endpoint security concepts, vulnerability assessment and risk management, and incident handling.
The Cisco Certified Support Technician Cybersecurity (100-160) exam is also a first step toward CyberOps Associate certification.
Module 1: Essential Security Principles
• Define essential security principles
• Explain common threats and vulnerabilities
• Explain access management principles
• Explain encryption methods and applications.
Module 2: Basic Network Security Concepts
• Describe TCP/IP protocol vulnerabilities
• Explain how network addresses impact network security
• Describe network infrastructure and technologies
• Set up a secure wireless SoHo network
• Implement secure access technologies.
Module 3: Endpoint Security Concepts
• Describe operating system security concepts
• Demonstrate familiarity with appropriate endpoint tools that gather security assessment information
• Verify that endpoint systems meet security policies and standards
• Implement software and hardware updates
• Interpret system logs
• Demonstrate familiarity with malware removal.
Module 4: Vulnerability Assessment and Risk Management
• Explain vulnerability management
• Use threat intelligence techniques to identify potential network vulnerabilities
• Explain risk management
• Explain the importance of disaster recovery and business continuity planning.
Module 5: Incident Handling
• Monitor security events and know when escalation is required
• Explain digital forensics and attack attribution processes
• Explain the impact of compliance frameworks on incident handling
• Describe the elements of cybersecurity incident response.
The following learning materials are recommended for you to take prior to the Cisco Certified Support Technician (CCST) Cybersecurity certification exam:
The Junior Cybersecurity Analyst Career Path prepares you for the Cisco Certified Support Technician (CCST) Cybersecurity certification and entry-level cybersecurity positions, such as cybersecurity technician, cybersecurity analyst, and Tier 1 help desk support. Learn critical skills like threat intelligence, network security, and risk management to protect an organisation from cyber attacks.