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• MB-280: Course Overview

  With model-driven apps, organisations can customise their user experiences with little to no code and create powerful applications that empower their users and increase productivity. This course is designed to help students learn the skills necessary to configure the Dynamics 365 customer experience model-driven apps, which include Dynamics 365 Sales and Dynamics 365 Customer Insights.

  In this course, students will learn how to create tables and columns, work with Microsoft Dataverse, and configure the user experience inside a model-driven application. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

• MB-280: Course Modules

  Module 1: Get started using Dataverse

  Module 2: Create relationships, business rules, calculations and rollups in Dataverse

  Module 3: Customise the command bar in Power Apps

  Module 4: Visualise, import and export Microsoft Dataverse data

• MB-280: Course Objectives

  By the end of the course, you should be able to:

  • Configure Dynamics 365 Sales standard and premium features.
  • Implement collaboration features.
  • Configure the security model.
  • Perform Dynamics 365 Sales customisations.
  • Extend Dynamics 365 Sales with Microsoft Power Platform.
  • Deploy the Dynamics 365 App for Outlook.
  • Set up journeys to support sales-related processes using Dynamics 365 Customer Insights – Journeys.
  • Create Dynamics 365 Customer Insights – Data unified profiles from different data sources.

• MB-280: Prerequisites

  As a candidate, you need:

  • Experience configuring model-driven apps in Microsoft Power Apps.
  • An understanding of accounts, contacts, and activities.
  • An understanding of leads and opportunities.
  • An understanding of the components of model-driven apps, including forms, views, charts, and dashboards.
  • An understanding of model-driven app personal settings.
  • Experience working with Dataverse solutions.
  • An understanding of Dataverse, including tables, columns, and relationships.
  • Familiarity with Power Automate cloud flow concepts, such as connectors, triggers, and actions.
  • An understanding of the Dataverse security model and features, including business units, security roles, and row ownership and sharing.
  • An understanding of the Dynamics 365 Sales Insights and Copilot functions that enhance, guide, and support the sales process.
  • An understanding of how Dynamics 365 Customer Insights – Journeys and Dynamics 365 Customer Insights – Data can personalise and support sales activities.