Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.

Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.

Module 1: Plan and design Teams collaboration communications systems

Module 2: Manage Teams collaboration communications systems

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer.

By the end of the course, participants should understand the fundamentals of:

• Networking
• Telecommunications
• Audio/visual and meeting room technologies
• Identity and access management
• Microsoft Teams.

They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Certification Information:

This course serves as valuable preparation for the Microsoft role-based certification exam – Exam MS-721: Collaboration Communications Systems Engineer. Successful candidates will demonstrate proficiency in planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub.

Before attending this course, students should have general knowledge in the following areas:

• Microsoft 365 and Microsoft Teams.
• Networking, telecommunications, and audio/visual basics.
• Identity and access management basics.

The Microsoft 365 Endpoint Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications in a corporate setting. Their duties include managing identity, access, policies, updates, and apps. They work alongside the M365 Enterprise Administrator to develop and execute a device strategy that aligns with the requirements of a modern organisation.

Microsoft 365 Endpoint Administrators should be well-versed in M365 workloads and possess extensive skills and experience in deploying, configuring, and maintaining Windows 11 and later, as well as non-Windows devices. Their role emphasises cloud services over on-premises management technologies.

Module 1: Explore endpoint management

Module 2: Execute device enrollment

Module 3: Configure profiles for user and devices

Module 4: Examine application management

Module 5: Manage authentication and compliance

Module 6: Manage endpoint security

Module 7: Deploy using on-premises based tools

Module 8: Deploy using cloud based tools

In this course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies.

The course introduces essential elements of modern management and Microsoft Intune integration. It covers:

• App deployment
• Management of browser-based applications
• Key security concepts such as authentication, identities, access, and compliance policies.

Technologies like Microsoft Entra, Windows Autopilot, Microsoft Intune Suite and Microsoft Defender for Endpoint are explored to protect devices and data.

Before taking this course, delegates should have:

• Strong technical skills installing, maintaining, and troubleshooting the Windows 10 OS or later.
• Strong understanding of computer networking, client security, and application concepts.
• Experience using Active Directory Domain Services.

Students in this course are interested in Microsoft Teams or in passing the Microsoft Teams Administrator Associate certification exam.

A Microsoft Teams administrator:

• Plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment.
• Plans, deploys, and manages teams, chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Teams certified devices.
• Has experience integrating Microsoft Teams with SharePoint, OneDrive, Exchange, Microsoft 365 Groups, and other Microsoft, third-party, and custom apps.
• Understands and collaborates with other workloads and roles, such as Network, Voice, Identity, Access, Devices, Licensing, Security, Compliance, Information management, and User Adoption.

Module 1: Get started with managing Microsoft Teams

Module 2: Prepare the environment for a Microsoft Teams deployment

Module 3: Manage chat, teams, channels, and apps in Microsoft Teams

Module 4: Manage meetings and calling in Microsoft Teams

In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams.

The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role.

Before taking this course, delegates should have:

• A proficient understanding of basic functional experience with Microsoft 365 services.
• A proficient understanding of general IT practices, including using PowerShell.

As an Azure administrator, you often serve as part of a larger team dedicated to implementing an organisation’s cloud infrastructure. You also coordinate with other roles to deliver Azure networking, security, database, application development, and DevOps solutions.

Module 1: Prerequisites for Azure administrators

Module 2: Manage identities and governance in Azure

Module 3: Configure and manage virtual networks for Azure administrators

Module 4: Implement and manage storage in Azure

Module 5: Deploy and manage Azure compute resources

Module 6: Monitor and back up Azure resources

By the end of the course, you should have: 

• Understanding of on-premises virtualisation technologies, including: VMs, virtual networking, and virtual hard disks.
• Understanding of network configurations, including TCP/IP, Domain Name System (DNS), virtual private networks (VPNs), firewalls, and encryption technologies.
• Understanding of Active Directory concepts, including users, groups, and role-based access control.
• Understanding of resilience and disaster recovery, including backup and restore operations.

As a candidate for this certification, you should have subject matter expertise in implementing, managing, and monitoring an organisation’s Azure environment, including:

• Virtual networks
• Storage
• Compute
• Identity
• Security
• Governance.

You should be familiar with:

• Operating systems
• Networking
• Servers
• Virtualisation.

In addition, you should have experience with:

• PowerShell
• Azure CLI
• The Azure portal
• Azure Resource Manager templates
• Microsoft Entra ID.

This course teaches Azure administrators how to plan, deliver, and manage virtual desktop experiences and remote apps, for any device, on Azure. Students for AZ-140 are interested in delivering applications on Azure Virtual Desktop and optimising them to run in multi-session virtual environments.

As an Azure Virtual Desktop administrator, you will closely with the Azure Administrators and Architects, along with Microsoft 365 Administrators. Azure Virtual Desktop administrator responsibilities include planning, deploying, packaging, updating, and maintaining the Azure Virtual Desktop infrastructure. They also create session host images, implement and manage FSLogix, monitor Azure Virtual Desktop performance, and automate Azure Virtual Desktop management tasks.

Module 1: Plan an Azure Virtual Desktop implementation

Module 2: Implement an Azure Virtual Desktop infrastructure

Module 3: Manage access and security for Azure Virtual Desktop

Module 4: Manage user environments and apps for Azure Virtual Desktop

Module 5: Monitor and maintain an Azure Virtual Desktop infrastructure

By the end of the course, you should be able to:

• Implement and manage networking for Azure Virtual Desktop
• Configure host pools and session hosts
• Create session host images
• Implement and manage FSLogix
• Monitor Azure Virtual Desktop performance and health
• Automate Azure Virtual Desktop management tasks.

Students will learn through a mix of demonstrations and hands-on lab experiences deploying virtual desktop experiences and apps on Azure Virtual Desktop and optimising them to run in multi-session virtual environments.

Candidates of this course must have solid Azure administration skills. This course assumes prior experience, including virtualisation, networking, identity, storage, backup and restore, and disaster recovery. Students should have knowledge of on-premises virtual desktop infrastructure technologies as they relate to migrating to Azure Virtual Desktop. Students are expected to have used the tools common to the Azure environment, such as the Azure PowerShell and Cloud Shell.

Before taking this course, delegates should have: 

• Familiarity with server and client management concepts and tools
• Familiarity with Windows virtualisation technologies, like Remote Desktop Services
• Familiarity with Microsoft Azure and cloud concepts.

This course teaches IT Professionals how to manage core Windows Server workloads and services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment.

Windows Server Hybrid Administrators implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment.

Module 1: Deploy and manage identity infrastructure

Module 2: Manage Windows Servers and workloads in a hybrid environment

Module 3: Manage virtualisation and containers in a hybrid environment

Module 4: Implement and operate an on-premises and hybrid networking infrastructure

Module 5: Configure storage and file services

By the end of the course, you should be able to:

• Implement an identity structure with Windows Server
• Manage Windows Server and workloads in a hybrid environment
• Manage virtualisation and containers in Windows Server
• Implement a networking infrastructure in Windows Server
• Configure storage services in Windows Server.

This four-day course is intended for Windows Server Hybrid Administrators who have experience working with Windows Server and want to extend the capabilities of their on-premises environments by combining on-premises and hybrid technologies.

Before attending this course, students must have:

• Experience with managing Windows Server operating system and Windows Server workloads in on-premises scenarios, including AD DS, DNS, DFS, Hyper-V, and File and Storage Services
• Experience with common Windows Server management tools (implied in the first prerequisite).
  Basic knowledge of core Microsoft compute, storage, networking, and virtualisation technologies (implied in the first prerequisite).
• Experience and an understanding of core networking technologies such as IP addressing, name resolution, and Dynamic Host Configuration Protocol (DHCP)
• Experience working with and an understanding of Microsoft Hyper-V and basic server virtualisation concepts
• Basic experience with implementing and managing IaaS services in Microsoft Azure
• Basic knowledge of Azure Active Directory
• Experience working hands-on with Windows client operating systems such as Windows 10 or Windows 11
• Basic experience with Windows PowerShell.

This course teaches IT Professionals to configure advanced Windows Server services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to leverage the hybrid capabilities of Azure, how to migrate virtual and physical server workloads to Azure IaaS, and how to secure Azure VMs running Windows Server.

The course also teaches IT Professionals how to perform tasks related to high availability, troubleshooting, and disaster recovery.

The course highlights administrative tools and technologies including Windows Admin Center, PowerShell, Azure Arc, Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure Migrate, and Azure Monitor.

Windows Server Hybrid Administrators who already implement and manage on-premises core technologies want to secure and protect their environments, migrate virtual and physical workloads to Azure Iaas, enable a highly available, fully redundant environment, and perform monitoring and troubleshooting.

Module 1: Secure Windows Server on-premises and hybrid infrastructures

Module 2: Implement Windows Server high availability

Module 3: Implement disaster recovery in Windows Server on-premises and hybrid environments

Module 4: Migrate servers and workloads in on-premises and hybrid environments

Module 5: Monitor and troubleshoot Windows Server environments

By the end of the course, you should be able to:

• Implement secure infrastructures in Windows Server
• Implement high availability in Windows Server
• Implement disaster recovery in Windows Server
• Implement workload migration in Windows Server
• Monitor environments in Windows Server.

This four-day course is intended for Windows Server Hybrid Administrators who have experience working with Windows Server and want to extend the capabilities of their on-premises environments by combining on-premises and hybrid technologies.

Before attending this course, students must have:

• Experience with managing Windows Server operating system and Windows Server workloads in on-premises scenarios, including AD DS, DNS, DFS, Hyper-V, and File and Storage Services
• Experience with common Windows Server management tools (implied in the first prerequisite).
  Basic knowledge of core Microsoft compute, storage, networking, and virtualisation technologies (implied in the first prerequisite).
• Experience and an understanding of core networking technologies such as IP addressing, name resolution, and Dynamic Host Configuration Protocol (DHCP)
• Experience working with and an understanding of Microsoft Hyper-V and basic server virtualisation concepts
  An awareness of basic security best practices
• Basic understanding of security-related technologies (firewalls, encryption, multi-factor authentication, SIEM/SOAR).
• Basic knowledge of on-premises resiliency Windows Server-based compute and storage technologies (Failover Clustering, Storage Spaces).
• Basic experience with implementing and managing IaaS services in Microsoft Azure
• Basic knowledge of Azure Active Directory
• Experience working hands-on with Windows client operating systems such as Windows 10 or Windows 11
• Basic experience with Windows PowerShell

An understanding of the following concepts as related to Windows Server technologies:

• High availability and disaster recovery
• Automation
• Monitoring
• Troubleshooting